Generator Toolbox: Request Run, Cancel Request, Clear Fault

The Generator Toolbox is a control panel within the EnergyTrak app that lets you remotely request a generator run, cancel that request, and clear active faults — without being physically present at the site. Commands are sent directly to the monitoring device and tracked in real time so you always know the outcome.

Who can use Generator Toolbox: Pros and System Owners with an active EnergyTrak Premium subscription. Users with read-only access can view the toolbox but cannot issue commands — buttons will appear greyed out.

Step 1: Navigate to the Site

Open the EnergyTrak app and go to the Sites screen. Tap the site whose generator you want to control.

This opens the Site Dashboard for that site.

Step 2: Open the Generator Toolbox

On the Site Dashboard, scroll down to the Generator section. You will see a collapsible panel labeled "Generator Toolbox" with a tools icon on the left.

Tap anywhere on the Generator Toolbox header row to expand the panel.

The expanded panel shows the Remote Control status, a short explanation of how remote control works, and the action buttons:

Button	Color	Action
Request Run	Green	Asks the generator controller to start the generator
Cancel Request	Red	Removes the run request, and the controller then stops the generator
Clear Fault	Yellow	Clears an active fault on the generator

Request Run and Cancel Request share one spot: Request Run shows while no run is requested, and Cancel Request takes its place once the request is active.

Note: If a button appears greyed out, the action is not currently available for this device. This may be because the generator is already in the requested state or the device is not yet ready to accept that command.

How remote control works: EnergyTrak does not start or stop the generator directly. Request Run asks the generator controller to start, and the generator runs only while its controller is in AUTO mode. Cancel Request removes the request, and the controller then stops the generator. The Remote Control status above the buttons reads Requested while a run request is active and Not requested otherwise.

Step 3: Request Run (Remote Start)

To ask the generator to start remotely:

1. In the expanded Generator Toolbox, tap the green "Request Run" button.

2. The button immediately shows a loading spinner, indicating the command is being sent. The button is temporarily non-interactive while processing.

3. A Recent Commands entry appears below the buttons showing the command status as it progresses.

4. Once the device receives and acknowledges the command, the status updates to Acknowledged and the generator starts, provided its controller is in AUTO mode.

Note: After starting the generator remotely, the generator run status in the app may take a short time to update.

Step 4: Cancel Request (Remote Stop)

To cancel the run request remotely:

1. In the expanded Generator Toolbox, tap the red "Cancel Request" button.

2. The button shows a loading spinner while the command is being processed.

3. The Recent Commands section shows the command status progressing from Queued → Sent → Acknowledged.

Note: Once the request is removed, the generator controller stops the generator.

Step 5: Clear Fault

The Clear Fault button is used to dismiss an active fault on the generator after you have identified and resolved the underlying issue.

1. In the expanded Generator Toolbox, tap the yellow "Clear Fault" button.

2. The button shows a loading spinner while the command is processed.

3. Once acknowledged, the active fault indicator is cleared from the generator status.

Note: The Clear Fault button clears the fault signal on the device. If the underlying condition that caused the fault is not resolved, a new fault may be detected shortly after clearing.

Step 6: Tracking Command Status

Every command you issue is tracked in real time in the Recent Commands section directly below the action buttons.

Collapsed Command View

Each command tile displays:

• The command name (e.g., "Request Run")
• The current status and time since it was issued
• A spinning indicator if the command is still in progress

Tap a command tile to expand it for full details.

Expanded Command View

The expanded view shows:

• A 4-step progress indicator: Queued → Sent → Acknowledged → Done
• The name of the user who issued the command
• The exact time each step was completed
• A countdown timer (e.g., 1:45) if the device is still expected to respond

Command Status Reference

Status	Meaning
Queued	The command was received by EnergyTrak and is waiting to be sent to the device
Sent	The command has been transmitted to the generator monitoring device
Acknowledged	The device confirmed receipt and is executing the command
Done	The command completed successfully
Failed	The command could not be delivered to the device
Timed Out	The device did not respond within the expected time window

If a command shows Failed or Timed Out, you can re-issue it by tapping the corresponding action button again.

Viewing Full Command History

To see all past commands for this site, tap the "View Full History" link in the Recent Commands header.

The site's Event Log opens, filtered to Generator Toolbox events and covering the time since the oldest recent command. Each command appears once per status change (Queued, Sent, Acknowledged), newest first. Remove the Generator Toolbox filter or change the range to see other events.

See Event Log for the filters, date range and sorting.

Hourly Running Notifications

When a generator is started via Request Run (Remote Start), EnergyTrak will send you a push notification every hour the generator remains running. This reminds you that the generator is still active and was started remotely.

Notifications stop automatically once the generator is stopped or the run request is canceled. This applies specifically to remote start runs — notifications are not sent during standard exercise or outage runs.

Important Limitations

Manual Mode

If the generator is in Manual Mode (the MANUAL badge on the Generator row), Request Run and Clear Fault are grayed out. If a run request was already active when the generator switched to Manual Mode, Cancel Request stays available so you can still remove it.

To use remote controls, the generator must first be switched out of Manual Mode at the physical unit. For a full explanation of Auto/Manual mode, what it means for your site's protection, and how to confirm the mode has changed, see Generator Operating Mode: Auto / Manual.

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For information on Auto/Manual operating mode and site protection status, see Generator Operating Mode: Auto / Manual.
For information on user roles and permissions, refer to the Users page. For subscription management, refer to the Subscription Management page.